Cancellation Policy For booking Hotels and Trips Or Excursions:

Cancelled by guests:

•72 hours before the date of the excursion- No cancellation charges shall be applicable.
•48 - 72 hours before the date of the excursion- 50% of the booking amount shall be charged as cancellation fee.

Less Than 48 Hours:

Less Than 48 Hours Before The Date Of The Excursion, Or In Case Of No Show- 100% Of The Booking Amount Shall Be Charged As Cancellation Fee .​

Dear Customer

The Operator may choose to cancel any excursion with prior notice, in which case, all confirmed bookings will be fully refunded.
Any refund will be credited to your credit/debit card.

Note That

A confirmation receipt is sent by e-mail to confirm the booking. All official communication shall be done via the email address provided by you. We will not be responsible for an incorrect email being provided by you.

Terms and Coditions

souq sharm Travel reserves the right to amend, alter, vary or withdraw any holiday package without any prior notice. Rates are subject to change due to fluctuations depending on time and circumstances, souq sharm Travel will not be held responsible for offering a price match to a previously seen rate. The itinerary may be modified based on various factors like maintenance of monuments, museums, major events like sports conventions, religious festivals, etc.

Traveler Reservation

cancel a tour due to unforeseen reasons

souq sharm Travel reserves the right to change itinerary or dates or cancel a tour due to unforeseen reasons and will not take any responsibility for any charges the customer may incur due to change in itinerary. All services will be as per those specified and paid for as per Service Vouchers. If you avail any service which is not included in the Package or get yourself upgraded, then the payment for the same will have to be cleared by you directly. Please note that, tips, gratuities, room service, laundry, excess baggage charge, á la carte meals, alcoholic beverages and soft drinks, etc. are not included unless specifically mentioned as included. Please note that travel insurance is not included in the tour price and all medical costs and other costs involved must be paid by the client. It is therefore strongly recommended to our clients to purchase comprehensive travel insurance prior to departure to meet any contingencies. We can arrange for the same on request. The package prices don’t include special dinner or mandatory charges levied by the hotels especially during New Year and other special occasions. Preopening or postponing a confirmed tour may result in additional cost. Refer to individual tours for any specific terms and conditions related to them. SOUQ SHARM Website has taken due care and responsibility to verify and check all information on its website at the time of compilation. However, as this information is supplied by authorized tour/cruise operators, accommodation and other service providers in our travel packages souq sharm Website accepts no responsibility for any inaccurate description or inaccuracy mentioned in the package or on the website. The images used in the holiday package on our website are for representational purpose only. If you are using an offer while making the booking, then the same will be subject to terms and conditions of the offer. Offers cannot be clubbed with any other offer on souqsharm.com Any communication directed at the address or made through/on the contact details such as e-mail id, cell phone/telephone no. /fax no. of the customer as disclosed in the booking communication or made to the travel agent through whom the customer has made the bookings with the company shall be deemed to have been communicated to and received by the customer. The Company shall not be responsible for any error on part of mode of communication or the Travel Agent in this regard. souqsharm.com reserves the right to call you back on the contact number shared by you on the website. By providing your personal information on our website or over the telephone to our travel experts, you consent to the collection, storage and processing of your personal information by souqsharm.com. Some information and e-mails sent souqsharm.com by customers may be used as testimonials but no e-mail address or contact details will be displayed with the same.

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