If the product you received is damaged or if it is defective, you can return the product within 30 days from the date it was received, provided that it is in the same condition that you received it with the original box intact and / or the package intact, once we receive the returned product, we will examine it, and if any If the product is defective or damaged, we will refund the value of the product paid with any shipping fees that have been paid within one week from the date of your request to return the product.

In the unusual circumstances where the product received is wrong, you can return the product in the same condition that you received it with the original box intact and / or the package intact. Once we receive the returned item, we will refund the amount as long as the return is made within 14 days.

There are some situations where it can be difficult for us to support returns:

If the return is requested outside the specified time frame of 14 days or 30 days for defective or non-conforming products from the day of receipt.

If the product is used, damaged or not in the same condition that you received it.

Certain non-returnable categories such as underwear, cosmetics, socks … etc.

Defective products covered by the manufacturer’s warranty

Any consumable product that has been used or installed.

Products bearing a serial number that has been tampered with or was fake.

Anything missing from the package you received including price tags, stickers, original packaging, complimentary accessories and accessories.

Fragile and personal hygiene products

If you change your mind before receiving your product, just contact us to cancel your order and we will refund the amount paid with any shipping fees applicable, but if you want to return the product after receiving it, you have up to 14 days to return it, subject to the rules mentioned below:

The product should not be in the “non-returnable products” list.

The product should not be from the liquidation goods and it is clearly stated that it is not subject to return.

Only products whose “retail packaging” has never been opened (closed box / riveted) and still have their original seal can be returned.

Q: How long does it take to receive a returned product?

Usually, a shipping company representative will contact you within 3-5 days from the day you requested the return.

Products that cannot be returned are:

The product should not be from the liquidation goods and it is clearly stated that it is not subject to return.

When the offer notes specifically state that the product cannot be returned.

Products that fall under the below mentioned types:

Underwear

underwear

Socks

Software

Music albums

Books

Swimwear

Cosmetics and perfumes

Women’s socks

Also, any consumable products that have been used or installed cannot be returned. As described in the Consumer Protection Law and its implementing regulations and in the Non-Returnable Products section.

Usually, a shipping company representative will contact you within 3-5 days from the day you requested the return.

At the moment, you will not be able to contact the shipping company directly. However, once a shipping company’s representative calls you to receive the product, you can provide him with your preferred time.

There may be situations where you are not able to return products within 14 days. In these cases, please contact our customer service team at (01000195188) or through the “Contact Us” page to file a complaint. Complaints are dealt with on a case-by-case basis. However, all returns accepted in accordance with consumer protection laws must be within the time limit.

If you paid by electronic means (credit or debit card), the amount paid will be refunded to your card. The amount paid may take up to a month to appear on your card account statement or paypal, depending on how long the bank takes to complete this process.

If you have paid via the “Cash on Delivery” service, the amount will be refunded in the form of a Souq sharm credit and it will be added to your Souq sharm  wallet. You can then use the Souq sharm credit to either make new purchases on Souq.com or simply transfer the balance to your personal bank account.

For security purposes, the name on the bank account must be the same as the name on your Souq sharm wallet and account.

Making a purchase that is less than or equal to the available balance in the Souq Sharm wallet:

If the total amount of the new purchase, including the shipping fee, is less than or equal to the available balance in the Souq Sharm wallet, the system will inform you that there is sufficient balance in the Souq Sharm wallet. You will then need to click on “Submit Order” and the new purchase amount will be deducted from your available balance.

Purchasing more than the available balance in the Souq Sharm wallet:

If the total amount of the new purchase including shipping fees is more than the available balance in the Souq Sharm wallet, you will need to choose a credit card payment method.

At this time, Souqsharm.com does not support an exchange or product exchange policy; however, you can still return the product and get a full refund.

We accept returning the product only if it is in its original unopened box or packaging with all stickers and barcodes on it, but in this case, please check the help center for more information.

It means that the product is new, unused, unopened, undamaged, and in its original package. The package must be the same when it was delivered to you.

Currently, the product can only be returned to us through one of our shipping companies.

You can return the product for free within 14 days and 30 days for products that are defective or not in conformity with the specifications from the date of delivery, as SouqSharm.com takes care of all shipping fees.

Once a return request has been submitted, the prepaid shipping label / bill of lading will be emailed to you to ensure that the product can be returned for free.

purchase order / We receive requests through the website www.souqsharm.com or through the mobile application souqSharm.com

Register on the website or through the application, before creating an order.

Register Now

how can I buy ???

Buying on Souq Sharm . Com is very easy. Browsing and searching is simple. We support multiple payment options for all your needs. Get started by following simple steps:

[1] Search and browse products
[2] Learn about the product, and add it to the cart
[3] Review your shopping cart, and log in to purchase
[4] Confirm your order
[5] Track your order until it is delivered to your door




1 Search and browse products

We have a large selection of great products to choose from.




Tip 1: If you are looking for a specific product, use the search box located at the top of the site. Simply enter what you want to search for, and you will get amazing results!
Tip 2: If you want to browse a specific product category, use the “Browse all categories” menu, and move between your favorite categories and we will provide you with the best products in each of them.
Tip 3: Or just browse through our home page and prepare to be surprised by the latest and best deals in your city.
Tip 4: As you browse and search, check the essential information we display under each product. You can also use the different classification options on the left to select the results that best suit your needs – according to product features and price. Click on the product if you want to learn more and add to the shopping cart.







2 Learn about the product, and add it to the cart

Check out product details, photos, specs and customer reviews. We offer the best sellers, so click “Add to Cart” if the seller’s price and rating suits you, or discover more offers for more sellers and different product statuses that fit all your needs.










3 Review your shopping cart, and log in to order

Tip 1: Browse the cart and click “Proceed to Checkout”. Just make sure that all the products you want to buy now are in the shopping cart, and the ones that you want to buy at a later time, if any, are moved to the “Saved for later” cart.

Tip 2: If you are an existing user, just log in to your account.

Tip 3: If you haven’t registered yet, you can easily do so by filling out the form, or just contacting your Facebook account with a simple click of a button.







4 Confirm your order

Tip 1: Provide your address details, where you want your order delivered, and click “Save”.

Tip 2: Review the chosen address and the delivery period. Click “Continue”. Tip 3: Choose your preferred payment method from the convenient payment options that we offer you, including online payment, or cash on delivery, and click on the “Continue” button. Tip 4: Review the shopping cart, shipping options, and payment method. Click pay to confirm the order.




5 Track your order until it is delivered to your door

Wondering what happened to your order? Don’t worry, with Souq.com you will have the option to check the arrival of the shipment, so you can always follow up on your order.




Souq Sharm.com works with reliable shipping services to deliver your products to your door as quickly as possible.




Be ready to become an online shopping addict! Be sure to visit us again to get great products!